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Taiwan High Speed Rail Corporation
   
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Latest News Releases
 
1. Rules Governing the Use of Multi-Ride Tickets During the Transition Period (2015/7/1 to 2015/8/31)  
2. Multi-Ride Ticket Sales Promotion
I. ISSUER INFORMATION
 
1. Issuer: Taiwan High Speed Rail Corporation  
2. Customer Hotline: 4066-3000 (region specific numbers: Miaoli: 4266-3000; Taitung and Kinmen: 4666-3000; Matsu and mobile phone users: 02-4066-3000). Please note that these numbers are not toll-free.
3. Website: www.thsrc.com.tw
II. OVERVIEW OF TICKET TYPES
 
THSRC offers a Multi-Ride Ticket, consisting of a contactless smart card, which allows cardholders to take a certain number of rides on the Taiwan High Speed Rail to and from designated stations at a discounted rate within the offer validity period. Multi-Ride Tickets are only sold based on full-fare rates and must be registered under the purchaser’s name. Currently, the offer is not available for the Taipei–Banqiao section.
The offer validity period is 45 consecutive days starting from the day of first use after initial purchase or replenishment. The ticket is good for 8 rides. The discounted rate is equal to about 21% off the price of a Full Fare Ticket for a Reserved Seat in a Standard Class Car). The unused portion of a Multi-Ride Ticket can be refunded in accordance with Article III, Section 3 which is regulated in the Guidelines. However, if a refund request is made, the discounted rate will not apply to the used rides.

Maximum stored value: This card only stores the number of rides and the expiry date, and has no cash value stored.

Registered Multi-Ride Ticket: A card may only be used by the registered person. A one-time nonrefundable card issue fee of NT$100 is required. A lost or stolen card may be reported for a partial refund of the card value where applicable.
III. PURCHASE, REPLENISHMENT, MODIFICATION, REFUND, LOSS CLAIM, AND TRANSACTION RECORD INQUIRY
 
1. PURCHASE:
A registered Multi-Ride Ticket can be purchased at any THSRC station ticket window. A registered Multi-Ride Ticket may only be used by the registered cardholder. A one-time nonrefundable card issue fee of NT$100 must be paid upon initial purchase of a Multi-Ride Ticket. The purchase process is as follows:
a. Fill out the card application form, available at customer service counter, or download and fill out the application form from the THSRC website and submit it at a ticket window.
b. The customer may approach the THSR stations him/herself, or authorize someone to purchase the Multi-Ride Ticket on his/her behalf. A valid identification document (with photo) and one 2 inch colored photo which was taken within six months of the intended cardholder is required for verification and card issuing purposes. If a photo cannot be provided, the intended cardholder must present him/herself at the station and the THSRC staff will take a photo on spot (at no extra charge and no airbrushing, photo prints, file or re-make will be provided).
c. A registered Multi-Ride Ticket may be collected on spot after paying the Multi-Ride Ticket fare and a one-time nonrefundable card issue fee of NT$100.
 
2. REPLENISHMENT:
The cardholder must present the original ticket in order to replenish the account balance. A replenished ticket may not be used until the original number of rides is used up or the original offer validity period has ended.
 
3. MODIFICATION AND REFUND:
a. Once sold, a Multi-Ride Ticket cannot be modified. If a cardholder needs to make a modification, he/she shall follow the refund process and purchase a new Multi-Ride Ticket.
b. A Multi-Ride Ticket may be returned for a partial refund at any THSR station ticket window within two years from the date of expiry. Except where otherwise stipulated, a refund shall be calculated based on the original face value of the ticket minus the sum of ride(s) that have already been taken (defined as the full fare of a non-reserved seat) and a NT$20 processing fee. If the final balance is negative, no refund shall be made.
c. To apply for card cancellation and/or a refund for a registered Multi-Ride Ticket, the cardholder must provide proof of identity in person. The refund processing fee and card issue fee are nonrefundable.
 
4. Loss Claim:
a. In the event that a registered Multi-Ride Ticket is lost or stolen, the registered cardholder may approach a THSRC station in person or call our service hotline (4066-3000) to report and have it suspended. In the event that a third party assumes the identity of the cardholder and uses the card after a loss has been reported, THSRC will bear the said risk of loss. Once a card has been reported lost or stolen, it will be permanently suspended and will not be reinstated under any circumstances.
b. After reporting a lost or stolen card, the cardholder may choose either to receive a refund or to have a new card issued. If the cardholder opts for a refund, THSRC will calculate the refund based on the remaining balance of the Multi-Ride Ticket in accordance with Article III, Section 3 of which is regulated in the Guidelines. If the cardholder opts to have a new card issued, THSRC will issue a new card that includes the original remaining rides and offer validity period from the original card. However, the cardholder shall be required to pay an additional card issue fee of NT$100.
c. If a cardholder possesses more than one registered Multi-Ride Ticket and is unable to provide definitive proof to THSRC to determine which Multi-Ride Ticket was lost, THSRC may refuse to process the reported loss.
 

5.

TRANSACTION RECORD INQUIRY:
  By presenting the Multi-Ride Ticket, the cardholder may use the ticket inquiry kiosk or approach the ticket window in any station to access their usage record in the past year. The Multi-Ride and Periodic Ticket Inquiry System on the THSRC website is also available for online query.
 
IV. OFFER VALIDITY PERIOD
 
1. The offer validity period is calculated based on consecutive days. A Multi-Ride Ticket shall remain effective until the end of business hours on the 45th day starting from the first day of use after purchase or replenishment.
2. If THSRC announces the suspension of Multi-Ride Tickets due to passenger volume control for holidays or any other special situation, THSRC will extend the effective period of Multi-Ride Tickets by a number of days equal to the length of the suspension.
3. In the event that THSRC services are suspended due to a force majeure event lasting one (1) day or longer, the effective date of Multi-Ride Tickets shall be extended by the same number of days that the service was suspended.
V. TERMS OF USE
 
1. The Multi-Ride Ticket is a contactless smart card. To use the card, simply place or swipe it above the designated sensor area at the ticket barrier. After the validity of the card is confirmed, the gate will open automatically. Each time the Multi-Ride Ticket is used to enter a gate, one usable ride will be deducted.
2. The Multi-Ride Ticket is restricted to the use of non-reserved seats only.
3. Travelling with a Multi-Ride Ticket must be completed within 3 hours and 30 minutes calculated by turnstile entry and exit time. If a customer starts or ends a trip at a mid-way station, the unused portion of that particular ride shall be void and may no longer be used.
4. Please ensure that your Multi-Ride Ticket remains in good condition; avoid smearing, folding, scratching, grinding, exposure to high temperatures, and twisting. In the event that a card becomes damaged and cannot be read, no refund and/or re-issuance shall be made. In the event that a cardholder’s Multi-Ride Ticket is found to have been intentionally defaced or damaged, THSRC reserves the right to bar the customer from boarding.
5. A registered Multi-Ride Ticket may only be used by the registered cardholder and may not be loaned, transferred, or otherwise provided for use by a third-party. If it is discovered that the user of a registered Multi-Ride Ticket is not the registered cardholder, the third-party must pay the full fare for traveling from the starting station to the destination station, plus an additional 50% on the fare for the section already traveled in accordance with THSRC regulations on traveling without a valid ticket. The Multi-Ride Ticket will also be immediately confiscated, and all associated losses shall be borne by the cardholder. However, if the registered cardholder can prove that they did not loan, transfer, or otherwise deliberately provide the ticket for use by the third-party, the registered Multi-Ride Ticket may be returned, and the fare deducted upon entering the station for the trip in question will be refunded.
6. In the event of an interruption, alteration, or delay of the operation of a train that is attributable to THSRC, and where the customer is entitled to a refund as a result thereof, the cardholder shall receive a refund based on the actual fare paid for one (1) Multi-Ride Ticket journey. To obtain a refund, the cardholder must present the original card within one year of the affected ride at any THSRC station ticket window. No service charge shall apply; however, refund requests made after the deadline shall not be accepted.
7. If a customer’s trip is interrupted due to sickness or injury, a refund for the affected ride may be requested after deducting the fare for the section taken from the actual fare paid for one (1) Multi-Ride Ticket journey. The customer may request a refund within one year of the affected ride at any THSRC station.
VI. PRIVACY POLICY
 
1. The cardholder agrees to provide basic personal information to THSRC in order to enable THSRC to conduct services including, but not limited to, offering information services, statistical and market analysis.
2. In the event of a change in the information provided by the registered cardholder, the cardholder should notify THSRC to update the information on file accordingly in order to safeguard the relevant rights and benefits of the cardholder. If the registered cardholder has changed the contact telephone number after filling out the application form and does not inform THSRC accordingly, THSRC shall continue to use the registered cardholder’s last registered contact telephone number as the cardholder’s contact information.
3. In order to protect the registered cardholder’s personal data and privacy, THSRC shall not provide, lend, or sell the registered cardholder’s personal information to any third party that is unrelated to the transaction or service, unless the registered cardholder agrees or it is required by law, or THSRC believes in good faith that it is required under applicable law to disclose such information.
4. Certain personal information of the cardholder may be stored or printed on the Multi-Ride Ticket. Therefore, the cardholder shall keep the card secure at all times.
VII. CUSTOMER SERVICES
 
1. Each time the cardholder uses a Multi-Ride Ticket, the ticket barrier will display the offer validity period and the remaining number of available rides on the card. The cardholder can also use a station inquiry kiosk or the inquiry system on the THSRC website to access usage records.
2. All income received by THSRC from selling Multi-Ride Tickets are deposited into a special trust account at the Bank of Taiwan, where the said fund are exclusively used for the special purpose of the Multi-Ride Ticket program. The aforementioned “special purpose” means that the said fund may only be used to satisfy the service obligations of the Issuer.
3. If THSRC is subject to cessation of operations, close down, dissolution, reorganization, bankruptcy, revocation of registration, or any matter which may render THSRC unable to fulfill its carrier service obligations as confirmed by a court of law or deemed by the competent authority, the property of the abovementioned trust along with all beneficiary rights shall be transferred to Multi-Ride Ticket cardholders starting from the day on which the abovementioned situation(s) occur, and the trustee shall take charge of matters including liquidating and returning the remaining balance of the trust to the beneficiaries.
VIII. MISCELLANEOUS
 
1. Any revision to these Guidelines shall be publicly announced by THSRC on the THSRC website and in all THSRC stations. Such announcement shall include a summary of the revision(s) made, the relevant revised article(s), and the date of effectiveness.
2. Unless otherwise specified, all matters shall be handled in accordance with the Passenger Guide, Implementation Guidelines for Passenger Transport, and all relevant laws and regulations.
IX. TICKET FARE
 

8 Ride Multi-Ride Ticket
Station
Taipei
Banqiao
Taoyuan
Hsinchu
Taichung
Chiayi
Tainan
Zuoying
Taipei
-
Banqiao
-
Taoyuan
1,065 870 -
Hsinchu
1,975 1,745 870 -
Taichung
4,795 4,565 3,690 2,815 -
Chiayi
7,385 7,190 6,285 5,375 2,555 -
Tainan
9,295 9,070 8,195 7,290 4,435 1,845 -
Zuoying
10,235 10,010 9,135 8,225 5,375 2,815 935 -
Non-Reserved Seat
NT Dollars


Multi-Ride Ticket are not available for travel between Banqiao and Taipei.
 

 

 
 
 
Customer service:International Calls:+886-2-4066-3000 │ Local 4066-3000 For Miaoli area:4266-3000 │ Taitung and Kinmen areas:4666-3000 │ and Matsu areas and mobile phones:02-4066-3000 (Note: Calls are not toll-free.)
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