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Taiwan High Speed Rail Corporation
   
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I. ISSUER INFORMATION
 
1. Issuer: Taiwan High Speed Rail Corporation  
2. Telephone:
Customer Service: 4066-3000 (for Miaoli area: 4266-3000; Taitung and Kinmen areas: 4666-3000; Matsu area and mobile phones: 02-4066-3000). * Numbers listed above are toll numbers.
3. Website: www.thsrc.com.tw
II. TICKETS CATEGORY AND EXPLANATION
 
THSRC is selling the contactless smart cards which will allow the cardholder to travel within the effective period and specific section of stations for certain number of rides on the Taiwan High Speed Rail. The card is sold in either the registered (name-bearing) or non-registered form. Adult tickets only, and not applicable for rides between Banqiao and Taipei.
The effective period for the aforementioned special preference starts on the day of first use after the initial purchase or the ensuing replenishment of value, and expires after 45 consecutive days. The ticket is good for 8 rides. The discounted fare for the preferential ticket is close to 21% off of the full fare for the Reserved Standard Seat ticket.The unused portion of the Multi-Ride Ticket can be refunded in accordance with the stipulations of section 3 of the Article III of the Guidelines. However, if a refund request is made, the used portion will not enjoy the preferential discount.

The cap of value addition: This card only stores the number of rides and the effective period, without the function of storing value in cash.

1. Non-registered Multi-Ride Ticket: NT$100 security deposit for the card (refundable), no loss claim can be made.
2. Registered Multi-Ride Ticket: is limited to the personal use of the registered cardholder. NT$100 for card-making cost (non-refundable), loss-claimable.
III. PURCHASE, ENSUING REPLENISHMENT OF VALUE, CHANGE AND REFUND, LOSS CLAIM AND INFORMATION INQUIRY
 
1. PURCHASE:
(1). Non-registered Multi-Ride Ticket: can be purchased at the ticket windows of all THSRC stations. When you first purchase the Multi-Ride Ticket, you need to pay an extra NT$100 as the card deposit (refundable when you return the card).
(2).  Registered Multi-Ride Ticket: can be purchased at the ticket windows of all THSRC stations. The registered Multi-Ride Ticket is limited for personal use of the registered cardholder. When you first purchase the Multi-Ride Ticket, you need to pay an extra NT$100 for the card-making cost(non-refundable). The purchase process is as follows:
a. To fill out the application form for registered card at the service desk of a station, or download the application form from the corporate website and fill out the form to submit it at the ticket windows of a station.
b.  If one comes to the station oneself, please have the recognizable identification with you for verification purpose. If someone has his proxy to purchase the ticket for him, please have the photo ID of the intended registered cardholder for verification purpose at the time of purchase.
c. Pay the Multi-Ride Ticket fare and NT$100 card-making cost (non-refundable). Please put down the registered cardholder’s name with formal regular scripts.
   
2. ENSUING REPLENISHMENT OF VALUE:
The cardholder can add value to the original ticket. Added value ticket is valid after the original number of ride is used up or effective period is expired. ( Multi-Ride Ticket bought before Oct.8th, 2013, can be added value after the original ticket is used up)
   
3. CHANGE AND REFUND:
(1). Multi-Ride Ticket once sold can not accept any changes.  If a cardholder requests certain changes on the card, he/she can only do that by following the refund process and repurchase a new ticket with the requested information.
(2).

 The return of Multi-Ride Ticket can be accepted in two years after the expiration of effective period of preference at the ticket windows of any station. Except otherwise regulated, the calculation of a refund shall follow the formula below:

The actual payment received – (the rides that have been taken x full fare of non-reserved seat + NT$20 administration cost) = the refund (if the final balance is a negative sum then there is no refund). A registered Multi-Ride Ticket can request a refund only by the registered cardholder with ID.

(3). A non-registered Multi-Ride Ticket can request the return of the security deposit at the time of returning the card. However, if the card itself is damaged, there’s no return of deposit. No return of the card and the card-making cost for a registered Multi-Ride Ticket.
   
4. LOSS CLAIM (ONLY AVAILABLE TO THE REGISTERED MULTI-RIDE TICKET):
(1). When a registered Multi-Ride Ticket is lost, the registered cardholder shall come to a THSRC station or call the service hotline (representative number: 4066-3000) himself to claim loss of the card and to stop the usage of it accordingly. In case someone else assumes the identity of the cardholder and uses the card after the claimed loss, THSRC will bear the said loss risk. Once the card is reported lost, no cancellation of loss claim can be made.
(2). After accepting the loss claim, the cardholder may choose to have either a refund or re-issuance of a new card. In case the cardholder chooses to have a refund, THSRC will calculate the remaining balance of Multi-Ride Ticket’s value in accordance with the section 3 of Article III, and refund the same to the registered cardholder. In case the cardholder chooses to be re-issued a new card, THSRC will re-issue a new card carrying the balance rides and effective period. The cardholder needs to pay an extra NT$100 for the card-making.
(3). If a cardholder has more than one Multi-Ride Ticket, and can not provide with more definite data for THSRC to decide which Multi-Ride Ticket exactly is lost, THSRC can refuse to accept such a loss claim.
   

5.

INQUIRY OF TRANSACTION DATA: The cardholder can take the Multi-Ride Ticket to the enquiry machine, a ticket window at any station or access inquiry system on THSR website to verify the records of usage.
   
IV. EXPIRATION OF SPECIAL PREFERENCE
  1. Calculated in accordance with the number of consecutive days. Multi-Ride Ticket shall remain effective till the expiration of business hours of the 45th day from the first day of the initial use after the purchase or ensuing value replenishment.
  2. If THSRC announces the suspension of Multi-Ride ticket due to passenger volume control for holidays, or any other special situation, THSRC will extend the effective period of the Multi-Ride Ticket commensurate with the days of suspension days.
  3. For THSRC service suspension due to Force of Nature, or any other un-predictable event, that last for ONE (1) day or longer, The effective date of Multi-Ride Ticket will be extended for the same number of service suspension days.
V. RULES OF USE
 
1. The Multi-Ride Ticket card is one of the contactless smart cards.  Please hold the card to move it to touch off the sensor area of the ticket gate. Once the sensor recognizes the validity of your card, it will open the gate flips automatically. The Multi-Ride Ticket will deduct one of your usable rides when you pass through the entry gate to have your Multi-Ride Ticket verified.
2. The Multi-Ride Ticket is restricted for use on non-reserved seats only.
3. The cardholder shall complete his travel in less than 3 hours and 30 minutes starting from the moment he launches his trip till the end of it. If the customer starts or ends his trip from the mid-way station, the unused portion of the particular ride shall be void and can not be used anymore.
4. Please keep your Multi-Ride Ticket at good conditions and avoid smear, folding, scratch, wear and tear, exposure to high temperature and damages caused by the unwanted twists. If your card has experienced such an impact and can not be read for information, no refund and/or re-issuance of the card can be made for your sake. No refund to nor re-issuance of the Ticket will be made and/or THSRC may reserve the rights to reject the customer for boarding if it is found that the Ticket experiences the above difficulties due to deliberate vandalism.
5. The registered Multi-Ride Ticket can only be used by the registered cardholder himself. It can not be transferred, loaned, bestowed and/or offered for use to any other third party. If a Multi-Ride Ticket has been used without following the rules hereof or by the non-cardholder, any and all losses shall be born by the registered cardholder himself.
6. If the cabs encounter operation interruption, changes, and delays due to the fault of THSRC, the customers might be entitled to refunds.  A Multi-Ride Ticket cardholder may have his refund calculated based on the actual fare he paid for one of the multi-rides. Cardholder shall have the original card to request such a refund within one year of the affected ride at any ticket windows of a THSRC station. No service charge for processing the refund but no request will be accepted after the deadline.
7. If the customer interrupts his trip due to the sickness or injury, he may request the refund for that particular ride after deducting the fare for the section he has taken from the actual fare he paid for one of the multi-rides. The customer may request such a refund in one year of the affected ride at any THSRC station.
VI. CUSTOMER’S INFORMATION (FOR REGISTERED MULTI-RIDE TICKET ONLY)
 
1. The cardholder agrees to provide his basic information to the Company in order for the Company to offer information services, statistical operations and market analysis, etc.
2. If the registered cardholder’s information has changed, he should let the Company know in order to maintain his rights and benefits.  If the registered cardholder has changed his address or any contact information after he filled out the application form without informing Company, the Company may take the registered cardholder’s last registered address on the application form as the cardholder’s contact information.
3. In order to protect the registered cardholder’s personal data and privacy, the Company shall not provide, lend or sell the registered cardholder’s personal information to any third party that is unrelated to the transaction or service, unless the registered cardholder agrees or it is required by the laws, or the Company believes out of its good will that it is required by the laws to disclose such an information.
4. Some of the cardholder’s personal information is going to be stored or printed on the Multi-Ride Ticket card, the cardholder shall keep the card safely.
VII. CUSTOMER SERVICES
 
1. Every time the cardholder uses the card, the ticket gate will show the effective period of the special preference and the number of available rides of Multi-Ride Ticket. The cardholder can also check the use records on inquiry machines at stations or inquiry system on THSR website.
2. The Company has saved all the money received for selling the Multi-Ride Tickets to the special trust account at the Bank of Taiwan.  The money is going to be used for the special purpose of Multi-Ride Ticket. The so-called ‘special purpose’ shall mean that the money is going be used to satisfy its service obligations by the Issuer.
3. If the Company is subject to cease of operations, shutdown, dissolution, reorganization, declared bankruptcy, revocation of registration, or any matters that are either confirmed by the court or authorized by the ruling agency that might affect THSRC’s obligations in carrier services, the property of the abovementioned trust and its right to receive benefits shall be transferred to the Multi-Ride Ticket cardholders at large starting from the day of happenstance of the listed situations above, and the trustees shall take charge of liquidating and returning of remaining balance of the trust to the interested parties.
VIII. MISCELLANEOUS
 
1. If the Guidelines ever need revisions or modifications, THSRC shall publish such changes, the content of articles and the effective dates, etc. on the corporate websites and at the stations.
2. Unless it is regulated otherwise herein, the rest of operations shall abide by the regulations of the Passenger Information, Passenger Transportation Rules and any relevant laws and rulings accordingly.
IX. TICKET FARE
 

8 Ride Multi-Ride Ticket
Station
Taipei
Banqiao
Taoyuan
Hsinchu
Taichung
Chiayi
Tainan
Zuoying
Taipei
-
Banqiao
-
Taoyuan
1,065 870 -
Hsinchu
1,975 1,745 870 -
Taichung
4,795 4,565 3,690 2,815 -
Chiayi
7,385 7,190 6,285 5,375 2,555 -
Tainan
9,295 9,070 8,195 7,290 4,435 1,845 -
Zuoying
10,235 10,010 9,135 8,225 5,375 2,815 935 -
Non-Reserved Seat
NT Dollars


Multi-Ride Ticket are not available for travel between Banqiao and Taipei.
 

 

 
 
 
Customer service:International Calls:+886-2-4066-3000 │ Local 4066-3000 For Miaoli area:4266-3000 │ Taitung and Kinmen areas:4666-3000 │ and Matsu areas and mobile phones:02-4066-3000 (Note: Calls are not toll-free.)
© 2009 Taiwan High Speed Rail Corporation. All Rights Reserved.
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